Higher Operating margin
Greater total shareholder returns
(Three - year)
Improvement in agile product and process innovation
Better at reducing energy consumption and greenhouse gas emissions
Client: A leading global retail chain
Challenge: The client struggled with managing high volumes of customer inquiries across multiple channels, leading to inconsistent service quality and customer dissatisfaction.
Solution: GetHired implemented a comprehensive BPO solution, including contact center outsourcing and content moderation. We provided a dedicated team of multilingual customer service representatives trained to handle inquiries across phone, email, and social media. Our content moderation team ensured that the client’s online community remained positive and secure.
Results:
Client: A multi-specialty medical clinic
Challenge: The clinic faced challenges in managing patient appointments, medical records, and administrative tasks, which affected overall efficiency and patient experience.
Solution: GetHired provided a team of virtual healthcare assistants to manage the clinic’s administrative needs, including appointment scheduling, medical transcription, and patient communication. Our virtual assistants integrated seamlessly with the clinic’s existing systems, ensuring smooth operations and enhanced patient care.
Results:
Improved patient appointment management with a 50% reduction in no-show rates. Streamlined medical records management, ensuring accurate and timely updates. Enhanced patient experience, resulting in a 20% increase in positive patient feedback.
Client: A rapidly growing online retailer
Challenge: The client needed to enhance their e-commerce platform to support increased traffic, improve user experience, and streamline backend operations.
Solution:
GetHired’s IT management team provided end-to-end development services, including frontend and backend development, data engineering, and mobile app development. We redesigned the e-commerce platform with a focus on scalability, performance, and user experience, while also integrating advanced data analytics to support business decisions.
Results:
Enhanced user experience with a 30% increase in conversion rates.
Improved platform performance, handling 50% more traffic without downtime.
Data-driven decision-making led to a 20% increase in sales during peak seasons.